Frequently Asked Questions
Everything you need to know about your favorite pentesting tools.
When will my order ship?
Most orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your gear's progress.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any applicable customs duties, taxes, or import fees.
What is your return policy?
We offer a 30-day return policy for unused and unopened items. For technical hardware, please contact our support team first to troubleshoot any potential issues.
Are Hak5 tools legal to own?
Yes, our tools are designed for authorized penetration testing, security auditing, and educational purposes. Users are responsible for complying with local laws regarding network testing.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and various cryptocurrencies to ensure a secure and flexible checkout experience.
Where can I find documentation for my device?
Comprehensive guides, firmware updates, and community tutorials for all Hak5 hardware are available at our official documentation portal, docs.hak5.org.